Warranty & Repairs

Warranty

The DemerBox warranty covers defects in materials and workmanship in every DemerBox product for one year from the time of purchase. If your repair is covered under the DemerBox warranty, we will repair or replace the defective item free of cost. If we determine that the problem isn't covered under the warranty we will repair your DemerBox for a fair price. The warranty period is not extended if we repair or replace your product.

There are some exclusions to the DemerBox warranty, including:

  • Problems that result from external causes such as accident, abuse, or misuse.
  • Problems resulting from an improperly installed port plug
  • Not using a DemerBox approved charger.
  • Components being tampered with or any alterations made to your DemerBox.
  • Any items that are damaged or destroyed while being stored inside your DemerBox.

Do you have questions about how to use your DemerBox? Check out our F.A.Q. or trouble shooting guide here. If you are not fully satisfied with your new DemerBox, please return it to us within 30 days, in as new condition, and we will refund you your purchase price.

Repairs

Every DemerBox is fully serviceable. If wear and tear takes a toll on your DemerBox outside of the warranty period, ship it back to us and we will repair it for you at a fair cost. Please contact us at support@demerbox.com to set up a repair.