Warranty and Return Policy
Warranty and Return Policy
DemerBox Warranty:
The DemerBox warranty covers defects in materials and workmanship in every DemerBox product for one year from the time of purchase. The warranty is transferrable to whoever is the owner of the product. Every DemerBox purchased has a 60-day money back guarantee (return and refund) if the customer is dissatisfied with the product. Once, the 60 days has passed, the customer has the option to have their product replaced with another at the same value or repair if the product is damaged. If your repair is covered under the DemerBox warranty, we will repair the defective item free of cost. If we determine that the problem is not covered under the warranty or has been purchased for over a year, we will repair your DemerBox for a fair price. The warranty period is not extended if we repair or replace your product.
There are some exclusions to the DemerBox warranty, including:
- Problems that result from external causes such as accident, abuse, or misuse.
- Problems resulting from an improperly installed port plug.
- Not using a DemerBox approved charger.
- Components being tampered with, or any alterations made to your DemerBox.
- Any items that are damaged or destroyed while being stored inside your DemerBox.
- Latches on the Demerbox are covered under a lifetime warranty.
DemerBox will cover shipping costs to/from for any repairs covered under the warranty. Any repairs outside of the warranty, the customer will have to cover shipping costs.
It is against our policy to send out any individual components to customers.
Have further questions? We're here to help! Get in touch by opening a support ticket above.
DemerBox Returns & Refunds:
Our goal is to provide our customers with the best products available.
In the event you are dissatisfied with a product and would like a return, please open a support ticket above within 60 days of receiving your product(s). Our returns department will issue a Return Merchandise Authorization (RMA) number so that we can ensure proper tracking of your return.
You must contact us within 60 days from the date you receive your item(s) from DemerBox to process your return. Once we receive your RMA request, we will issue an email with RMA instructions, which will explain how and where to ship the returned items. Please check your spam/junk mail folder for the instructional email.
Refunds will be credited to your original method of payment in the amount of your original purchase price for the returned product, less any restocking or shipping and handling charges.
Shipping charges will not be refunded for non-defective items (this includes the original shipping charge, if applicable, and the return shipping charge).
Have further questions? Need to start a repair? We're here to help! Email us at support@demerbox.com or call us at (770) 468-7143.