My Port Plug won't stay in place or I lost it! What should I do?
We get it. We've lost things before, too!
If your Port Plug is simply lost, we've got plenty in stock. Click this link and we'll get one shipped to you right away!
If your Port Plug won't stay in place, let us help with this quick walkthrough.
Step 1: Make sure you've tried to properly install the Port Plug.
Step 2: Clean the Port Plug.
- Carefully wipe off the Port Plug and tubing where the Port Plug is installed. Make sure it's not oily or dusty.
- Try to install the Port Plug again. If it still won't secure in place, move to Step 3.
Step 3: Does the Port Plug look deformed?
This is a NORMAL looking plug. Depending on how tight the wings are, you may see a slight bulge from the rubber tube.
Step 4: Replace Port Plug.
- If the Port Plug still will not properly install, we need to replace it. Please open a support ticket if you're within the warranty period and we'll send you a new one right away. Alternatively, you can click this link and we'll get one shipped to you right away.